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          Customer care

          CUSTOMER CARE

          Real help when you need it.

          Our customer care team receives messages Monday to Friday. Include your order number and a short description so we can help faster.

          support@nanpusa.com

          Lower clearance prices

          Save more on selected styles and collections.

          48-hour dispatch

          Orders are usually prepared within 2 business days.

          Returns accepted within 30 days

          Check our return policy for conditions.

          Personal customer support

          A real person to help with your questions and orders.

          FAQs

          Where do you ship?

          We ship worldwide. Every order includes real-time tracking and is delivered via DHL Express or FedEx in 3 to 5

          Is my payment secure?

          Yes. All transactions are protected by 256-bit SSL encryption.

          How do I track my order?

          You'll receive a tracking number by email as soon as your order is picked up by the carrier.

          Will I be charged customs duties upon delivery?

          No. We ship DDP (Delivered Duty Paid). The price at checkout includes all VAT and duties—no hidden fees or extra costs on arrival.

          Is your site GDPR compliant?

          Yes. We strictly follow GDPR standards to protect your privacy. Your personal information is encrypted and will never be shared with unauthorized third parties.

          Is your packaging eco-friendly?

          Yes! We care about the planet. Your order will be shipped in 100% recyclable or biodegradable packaging to minimize our environmental footprint.